Why Portland Businesses Choose TBM Over National Chains
Tired of the franchise runaround? You're not alone. When things go wrong with a national chain, you're on hold with a call center. With TBM, you're talking directly to the owner who can fix it today.
The Honest Comparison
We've heard the frustrations from businesses who switched to us. Here's what actually differs between TBM, national franchises like Jani-King or ABM, and other local companies.
| What Matters | TBM | National Chains | Other Locals |
|---|---|---|---|
| Same team every visit | |||
| Owner direct access | |||
| 2-hour issue resolution | |||
| No long-term contracts | |||
| Local decision making | |||
| Digital dashboard tracking | |||
| Licensed, bonded & insured | |||
| 18+ years in Portland |
A note about national franchises
Companies like Jani-King, ABM, and ServiceMaster are franchises. The local franchise owner may be great, but they're bound by corporate policies, required to hit quotas, and often cycle through staff quickly. When something goes wrong, approvals and fixes go through layers of bureaucracy.
What This Actually Means for You
These aren't marketing claims. They're the actual experiences our clients report after switching from national chains.
Your Team Knows Your Building
Maria has cleaned your office for 3 years. She knows the CEO hates fingerprints on the conference room glass and that the break room trash fills up by Thursday. National chains rotate staff constantly - you're re-explaining preferences every week.
Problems Fixed in Hours, Not Days
Call us at 7 AM about a stain on your lobby carpet - it's handled by 9 AM. With national chains, you submit a ticket, wait for the regional manager to review, then wait for scheduling. That stain greets your clients all week.
No Contracts, No Handcuffs
National franchises lock you into 12-24 month contracts with steep cancellation fees. We work month-to-month. If we're not delivering, you can leave. This keeps us accountable - we have to earn your business every month.
Decisions Made Here, Not HQ
Need to add Saturday cleanings for a month during your busy season? Done. With national chains, that request goes to corporate, gets processed, and maybe happens in 2 weeks. We adapt to your business, not the other way around.
18 Years of Showing Up
We've cleaned through the 2008 recession, the pandemic, and every Portland ice storm in between. We didn't go corporate. We didn't franchise. We stayed local because this community is where we live, work, and raise families.
Transparent, Honest Pricing
Our quotes itemize everything. No mystery fees that appear after month three. No "market rate adjustments" buried in contract language. The price we quote is the price you pay until we both agree to change it.
"After 6 years with a national franchise, we switched to TBM. The difference was immediate. Same people every week. Problems fixed same-day. Our office manager's stress level dropped noticeably."
Medical Office Administrator, Lake Oswego
Try Us Risk-Free
Not happy after your first cleaning? You pay nothing. That's how confident we are you'll see the difference immediately.